Hiring a moving company can make your relocation much easier — or much more stressful. The key to a smooth, hassle-free move is knowing the right questions to ask before signing a contract. Whether you’re moving across the street or across the country, these 10 questions will help you avoid surprises and hire a reliable, professional mover.
✅ 1. Are You Licensed and Insured?
This should be your first question. Reputable moving companies must be licensed and insured.
- For interstate moves, ask for their USDOT number and verify it at FMCSA.gov.
- For local moves, check with your state’s Department of Transportation or consumer protection agency.
Insurance is also crucial — it protects your belongings in case of damage or loss.
💵 2. What Type of Estimate Will I Receive? (Binding vs. Non-Binding)
There are three common types of estimates:
- Non-binding: Price can change based on actual weight/time
- Binding: Price won’t change unless services change
- Binding Not-to-Exceed: You pay less if your shipment weighs less than estimated
Always clarify which type you’re getting — and get it in writing.
🧾 3. What Services Are Included in the Estimate?
Some companies offer full-service moving (packing, loading, unloading, etc.), while others charge extra for things like:
- Packing materials
- Disassembly of furniture
- Carrying items up/down stairs
- Long-carry fees for difficult access
Know exactly what’s included to avoid surprise fees on moving day.
📦 4. Do You Hire Employees or Use Subcontractors?
You want to know who will actually be handling your belongings.
- In-house crews are usually better trained and more accountable.
- Subcontracted crews can vary in quality and may not follow the company’s standards.
⏱️ 5. How Long Will the Move Take?
Ask for an estimated timeline for:
- Pickup
- Transit
- Delivery
For long-distance moves, make sure you understand delivery windows and how delays are handled.
📋 6. Can You Provide a Written Contract and Inventory List?
A professional moving company should give you:
- A detailed, written contract
- An inventory list of your items (especially for long-distance moves)
This protects both you and the mover if anything is lost or damaged.
🔍 7. What Is Your Cancellation and Refund Policy?
Life happens. Understand the terms if you need to cancel or reschedule.
- Will you lose your deposit?
- Are there any rescheduling fees?
Having clarity upfront will give you peace of mind.
📞 8. Who Do I Contact During the Move?
Ask if you’ll have a dedicated moving coordinator or contact person.
This makes communication easier and helps avoid confusion if issues arise during the move.
🧑💼 9. Can You Provide References or Recent Reviews?
Don’t just rely on the company’s website. Look up Google Reviews, BBB ratings, and third-party review platforms.
Better yet, ask for direct references — a reputable company won’t hesitate to connect you with past clients.
🚩 10. What Happens If Something Gets Damaged or Lost?
Accidents happen — but how a company responds makes all the difference.
- What is the claims process?
- Do they offer valuation coverage or full replacement?
- How long does it take to settle a claim?
🏁 Final Thoughts
Moving is a big decision — and hiring the right company is critical to making it go smoothly. By asking these 10 questions before hiring a mover, you’ll protect yourself from unexpected costs, poor service, or worse: a moving scam.
Ready to compare top-rated movers? Check out our moving company reviews to find trusted professionals near you.